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When you place an order, your credit card is not charged immediately. The order is sent to El Dorado Software, where it is processed manually. Typically, this takes less than a day, but over weekends and holidays the time may be longer.
The problem is usually from a Spam Checker associated with your e-mail system. There are a few helpful links in the e-mail, that sometimes trigger spam checkers falsely. Check your Spam folder for items with the word "3rd PlanIt" in the subject.
If it's been more than 3 days and you haven't received your serial number, and you've looked in the Spam folder(s), you can send an e-mail to 3PI at TrackPlanning to follow-up.
The problem is usually from a Spam Checker associated with your e-mail system. There are a few helpful links in the e-mail, that sometimes trigger spam checkers falsely. Check your Spam folder for items with the word "3rd PlanIt" in the subject.
If it's been more than 3 days and you haven't received your serial number, and you've looked in the Spam folder(s), you can send an e-mail to 3PI at TrackPlanning to follow-up.